innQuest - roomMaster Cloud Outage – Incident details

This incident was resolved at 11:50pm EST on 5/16/2023. We want to assure you that a thorough review will be conducted to understand the root cause and prevent such incidents in the future.

Should you experience any further issues or have any concerns, please don't hesitate to reach out to our dedicated support team at Support@innquest.com

We are here to assist you.
 

The previously reported service disruption has been fully resolved. Our technical team has been working diligently to restore all services, and we have now returned to standard operations. We are committed to conducting an in-depth analysis to identify the root cause and implement preventative measures for future incidents.

Please note that there may be temporary latency during the next hour as our servers undergo optimization processes.

We extend our sincere gratitude for your patience and understanding throughout this event. Recognizing the vital role our services play in your daily operations, we apologize for any inconvenience this situation may have caused.

If you encounter further issues or have any concerns, please do not hesitate to contact our dedicated support team at Support@innquest.com. We are readily available to assist you.

Thank you for your ongoing trust and support. Ensuring your satisfaction remains our utmost priority.

Our technical team has identified the root cause and is actively working on resolving the issue. We understand the importance of our services to your operations, and we're treating this situation with the highest urgency.

We don't have an exact timeline for full restoration yet but we are making significant progress.

Please check back here for real-time updates.

Infrastructure and Development teams are continuing to work on the issue.

Currently we still do not have an ETA on issue resolution time.

We will continue to post updates as they become available.

We are currently experiencing an outage for the US roomMaster Cloud environment which is affecting all customers. Our Cloud Infrastructure and Development teams have identified the issue and are working diligently to resolve it.

Currently we have no ETA on issue resolution time.

We will continue to post updates as they become available.