innQuest - roomMaster Payments Degradation – Incident details

Issue Resolved: We are pleased to inform you that the roomMaster Payments application is now fully operational. All systems have been restored and are functioning normally.

Thank you for your patience and understanding during this time.

Issue Update: Some customers are experiencing degraded performance with the roomMaster Payments application, including time-out messages and other application errors. 

Current Status: Services are gradually coming back online. You will continue to experience performance issues until all systems are fully restored. We expect everything to return to normal soon.  

We will provide additional updates as soon as we have more information. Thank you for your patience. 

Issue Update: Some customers are experiencing degraded performance with the roomMaster Payments application, including time-out messages and other application errors. 

Current Status: We have encountered additional issues that are impacting the recovery process. Our team is actively working to resolve these new challenges. As a result, services are taking longer than anticipated to fully come back online. You will continue to experience degraded performance until all systems are fully restored. 

We will provide additional updates as soon as we have more information. Thank you for your continued patience. 

Issue Update: Some customers are experiencing degraded performance with the roomMaster Payments application, including time-out messages and other application errors. 

Current Status: We have encountered additional issues that are impacting the recovery process. Our team is actively working to resolve these new challenges. As a result, services are taking longer than anticipated to fully come back online. You will continue to experience degraded performance until all systems are fully restored. 

We will provide additional updates as soon as we have more information. Thank you for your continued patience. 

Issue Update: Some customers are experiencing degraded performance with the roomMaster Payments application, including time-out messages and other application errors. 

Current Status: Services are taking longer than anticipated to fully come back online after our implemented Fix.  You will continue to experience degraded performance until all systems are fully back online.    

We will provide additional updates as soon as we have more information. Thank you for your patience. 

Issue Update: Some customers are experiencing degraded performance with the roomMaster Payments application, including time-out messages and other application errors. 

Current Status: Our teams have Implemented a fix. Systems are slowly coming back online.  You will continue to experience degraded performance until all systems are fully back online.   Systems should be back to normal operation soon.  

We will provide additional updates as soon as we have more information. Thank you for your patience. 

Issue Update: Some customers are experiencing degraded performance with the roomMaster Payments application, including time-out messages and other application errors. 

Current Status: Our teams have Implemented a fix and all systems should be coming back online shortly.  

We will provide additional updates as soon as we have more information. Thank you for your patience. 

Issue Update: Some customers are experiencing degraded performance with the roomMaster Payments application, including time-out messages and other application errors. 

Current Status: Our teams have isolated the issue and are actively working towards a resolution.

We will provide additional updates as soon as we have more information. Thank you for your patience. 

Issue: Some customers are experiencing degraded performance with the roomMaster Payments application. This includes time-out messages and other application errors. 

• Our teams have Identified the issue and are working towards a resolution. 

• We will provide additional updates as soon as we have more information.