innQuest - Temporary Shutdown of Worldlink Interface – Incident details

Final Update: All Worllink Interfaces Operational

All Worllink interfaces are now operating normally. Thank you for your patience while we worked through these issues.

Status Update: Status of Worllink Interface

The Worllink interface is up and running smoothly for the vast majority of our customers. At this moment, only a handful of accounts are still experiencing issues with their interface functionality.

Our technical team is working closely with the affected customers to restore full service as quickly as possible.

Status Update: Data Review

For those customers still awaiting the reactivation of their Worldlink Applications, we want to assure you that we are making every effort to expedite this process. Our current focus is on thoroughly verifying that all data in your systems is accurate and secure. This step is crucial to ensure that everything functions smoothly once your properties Worldlinks are brought back online.

We understand the importance of the Worldlink interface to your operations and are committed to restoring access as soon as we confirm the integrity and accuracy of your data.

Status Update: Worldlink Interface Restoration Progress

We are currently in the process of bringing the Worldlink application back online for customers who were not affected by the earlier user credential issues. Our goal is to restore access as smoothly and quickly as possible to ensure minimal disruption to your operations.

For customers who were affected by the earlier issues, we must continue to keep the Worldlink interface temporarily disabled as we work diligently to resolve all remaining issues. This measure is essential to ensure the integrity and security of our systems.

We appreciate your patience and understanding as we work through these necessary steps. We are committed to providing further updates as they become available.