innQuest - rMC Degradation – Incident details

All systems operational

rMC Degradation

Resolved
Degraded performance
Started 7 days agoLasted about 1 hour

Affected

US

Degraded performance from 4:27 PM to 5:12 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved and we will continue to monitor the systems.

  • Update
    Update

    We are continuing to monitor the systems and recommend a reboot of the rMC software and to clear your browser's cache and cookies. Cached files and outdated cookies can cause web pages to load incorrectly, show old content, or fail to load entirely. Clearing them helps ensure you're seeing the most up-to-date version of a site.

  • Monitoring
    Monitoring

    Issue: Some customers are experiencing degraded performance with the roomMaster Cloud application. This includes time-out messages, blue screens, inability to log in and other application errors.

    • We implemented a fix and are currently monitoring the result. The system will still continue to have intermittent periods of degradation for the next few minutes while all systems come back online.