roommaster - roomMaster Cloud Degradation – Incident details

roommaster (PMS) experiencing degraded performance

roomMaster Cloud Degradation

Identified
Degraded performance
Started about 1 hour ago

Affected

AMER

Degraded performance from 7:34 PM to 12:00 AM

roommaster (PMS)

Degraded performance from 7:34 PM to 12:00 AM

Updates
  • Update
    Update

    Update: Our Engineering team is continuing to work on implementing the fix for the degraded roommaster Cloud performance. We know this is causing disruption, especially around guest check-in, and we appreciate your continued patience while the fix is completed and validated. You do not need to submit a separate support ticket — we are actively tracking the issue and will continue posting updates here. We will provide another update within 30 minutes.

  • Identified
    Identified

    Update: We have identified the cause of the performance issues affecting roommaster Cloud and our engineering team is actively working to implement a fix. We understand this is impacting guest check-in during a busy period, and we appreciate your patience. You do not need to submit a separate ticket — we are aware and working on it. We will post another update within 30 minutes.

  • Investigating
    Investigating

    We are currently investigating reports of slow performance and errors affecting roommaster Cloud, particularly during guest check-in. Our Engineering team is actively working to identify and resolve the issue. You do not need to submit a separate support ticket - we are aware and tracking it here. We will provide an update within 30 minutes.