innQuest - roomMaster Payments Degradation – Incident details

Our systems are back to fully operational, and normal functionality has resumed. Thank you for your patience during this period.

Here are the key points to keep in mind:

• Full Recovery: Our technical team has worked diligently to address any issues, and we can now confirm that all services are operating as expected.

• Payment Transactions: As a precaution, we recommend that you review your recent transactions on the payment portal. Please ensure there are no duplicates or discrepancies.

Our technical team has implemented the necessary fix, and our systems are gradually returning to normal functionality. However, please be aware that some anomalies may persist while the system continues to come back online.

Here are the key points to keep in mind:

• Gradual Recovery: Our systems are in the process of being fully restored. You may notice improvements, but please remain patient as we work through any remaining issues.

• Anomalies Possible: While we strive for a seamless experience, some processing errors and time outs may still occur. Our team is actively monitoring the situation.

We want to keep you informed about the ongoing issue with our systems. Our team has identified the root cause and is actively working on implementing a fix. We apologize for any inconvenience this may have caused.

Current Status:

• Fix Implementation Underway

• Systems Expected to Return to Normal Soon

We want to keep you informed about the recent issue with our roomMaster Payments application. Our team has identified the problem and is actively working on implementing a resolution. We apologize for any inconvenience this may have caused.

Current Status:

• Issue Identified

• Resolution in Progress