Intermittent Timeouts on roomMaster Payment Gateway
We are currently experiencing intermittent timeouts with our roomMaster Payment Gateway. This issue may affect some credit card transactions, resulting in unexpected delays or failures in processing payments. Our teams are currently investigating this issue.
To ensure that none of your customer are inadvertently double charged, we urge you to review your portal transactions carefully. Please make sure all duplicate entries are voided before batching.
For those who need to post a transaction in roomMaster that appears on the processing side but not in the roomMaster Cloud application, please refer to our Knowledge Base Article here:
How to add an offline transaction in RoomMaster | Valsoft Hospitality Customer Hub (teamsupport.com)
