roommaster - Notice history

Notice history

Apr 2026

Connection Issue – Reservation Sync Delays
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Update: Expedia Connection Issue – Monitoring

    The connection issue with Expedia has been resolved.

    We are currently monitoring the system as reservations begin syncing back into roommaster. Due to the backlog created during the outage, it may take approximately 60–120 minutes for all reservations to be fully retrieved and reflected at the property level.

    We will continue to monitor progress and provide confirmation once all systems are operating normally.

    Thank you for your patience.

  • Update
    Update

    Update: Expedia Connection Issue

    We continue to work closely with the Expedia team to resolve the connection issue impacting reservation syncing.

    Our teams remain actively engaged, and progress is being made toward a resolution. We will provide further updates as soon as more information becomes available.

    Thank you for your continued patience.

  • Identified
    Identified

    We are currently experiencing a connection issue with Expedia that is impacting the retrieval of reservations into roommaster.

    Earlier today, Expedia experienced a system outage. While their services have since been restored, a follow-up connection issue is preventing some reservations from syncing properly.

    Impact:

    • New Expedia reservations may not be automatically imported into roommaster

    • All existing reservations remain intact and unaffected

    • No data has been lost

    Our team is actively working with Expedia to resolve the issue as quickly as possible. At this time, the issue appears to be related to a network-level restriction following their outage.

    Recommended Action:
    Please check Expedia Partner Central periodically for new reservations and manually enter any urgent bookings until the connection is fully restored.

    We apologize for the inconvenience and will provide updates as more information becomes available.

Mar 2026

No notices reported this month

Feb 2026

Scheduled Maintenance Window — Channel Manager & Booking Engine: Wednesday, February 18th (Feb 17th some regions)
  • Completed
    February 18, 2026 at 7:00 AM
    Completed
    February 18, 2026 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    February 18, 2026 at 6:00 AM
    In progress
    February 18, 2026 at 6:00 AM
    Maintenance is now in progress
  • Planned
    February 18, 2026 at 6:00 AM
    Planned
    February 18, 2026 at 6:00 AM

    Date: Wednesday, February 18, 2026
    Time:

    • 07:00AM – 08:00AM CET (Central European Time)

    UK:

    • 06:00AM – 07:00AM GMT (United Kingdom / Europe/London)

    Australia:

    • 05:00PM – 06:00PM AEDT (Sydney, Melbourne, Canberra — Australia/Sydney)

    • 04:00PM – 05:00PM AEST (Brisbane — Australia/Brisbane)

    • 04:30PM – 05:30PM ACDT (Adelaide — Australia/Adelaide)

    • 02:00PM – 03:00PM AWST (Perth — Australia/Perth)

    Americas:

    • 02:00AM – 03:00AM AST (America/St_Thomas)

    • 01:00AM – 02:00AM EST (America/New_York)

    • 12:00AM – 01:00AM CST (America/Chicago)

    • 11:00PM – 12:00AM MST (America/Denver — Tuesday, February 17)

    • 10:00PM – 11:00PM PST (America/Los_Angeles — Tuesday, February 17)

    • 09:00PM – 10:00PM AKST (America/Anchorage — Tuesday, February 17)

    • 08:00PM – 09:00PM HST (Pacific/Honolulu — Tuesday, February 17)

    Expected Downtime: Approximately 15 minutes within this window

    We will perform a scheduled upgrade of our database infrastructure to ensure continued performance, reliability, and scalability of the Channel Manager and Booking Engine platform.

    During this period, Channel Manager and Booking Engine systems will be temporarily unavailable.

    We appreciate your understanding as we carry out these improvements to maintain system stability and long-term performance.

Feb 2026 to Apr 2026

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