Notice history
Sep 2025
Aug 2025
- ResolvedResolved
✅ Resolved – RoomMaster Cloud Access Issues
Update – This incident has been marked as resolved. RoomMaster Cloud is operating normally, and no new issues have been reported.
Our teams will continue to monitor system performance closely to ensure everything remains stable.
- MonitoringMonitoring
✅ Monitoring – RoomMaster Cloud Access Issues
Update – Over the past hour, we have not observed any additional issues with roommaster Cloud. Our team is continuing to closely monitor the situation to ensure stability.
We will provide another update if anything changes or once the incident is fully resolved.
- IdentifiedIdentified
Update – In addition to some customers experiencing a blue screen on login, we are also aware that some customers have been unexpectedly disconnected from roommaster Cloud during use.
✅ Workaround: If you encounter a blue screen, please clear your browser cache and cookies before logging in again.
🔗 Directions: Step-by-step instructions on how to clear your cache and cookies can be found here:
How to Clear Browser Cache and CookiesOur engineering teams continue to investigate the issue with the highest priority. We will share further updates as soon as more details are available.
- InvestigatingInvestigating
RoomMaster Cloud Access Issues
Investigating – Some customers are currently experiencing issues connecting to RoomMaster Cloud. Affected users may encounter a blue screen when attempting to access the software.
✅ Potential Workaround: If you experience this issue, please clear your browser cache and cookies before attempting to log in again.
Our engineering teams are actively investigating and working to resolve the issue as quickly as possible. We’ll provide updates here as more information becomes available.
Jul 2025
No notices reported this month