Status: Resolved
This issue has been resolved, and roommaster Cloud is now operating normally. Our engineering team identified and corrected the cause, and no further action is required from most customers.
We sincerely apologize for the disruption — we know this hit during a busy check-in period, and we appreciate your patience.
If you still see a room showing the wrong status
In a small number of cases, a room may still display an incorrect status (for example, showing as occupied or "in use" when it isn't). If this happens, please try the following two steps in order:
Step 1 — Rebuild the Forecast
Step 2 — Reset the room status (if Step 1 didn't fix it)
Go into Housekeeping
Change the affected room to a different status, then back again (for example: switch a Clean room to Dirty, then back to Clean)
You will likely see this warning:
Problem: Room status is occupied but no folio exists for room.
Solution: Press OK to fix room status.
Still need help?
If neither step resolves it, our support team is standing by — reply to this message or contact us at support@roommaster.com and we'll assist right away.
