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Notice history
Oct 2025
- ResolvedResolved
The AWS-related connectivity issues affecting some third-party integrations have been fully mitigated. Partner connections are stable, and reservation data is flowing into roommaster as expected.
What we verified
End-to-end tests for affected integrations are succeeding.
Reservation imports are processing in real time.
Backlogged/queued data has been reconciled and processed.
Error rates and latency have returned to normal operating ranges.
What it means for you
Your primary service remains fully available.
If you rely on these integrations, their features should now function normally without delay.
No action is required; however, if you believe a specific reservation or data point is still missing, please let us know and we’ll investigate.
What we’re doing next
We’ll continue heightened monitoring to ensure stability.
Thank you for your patience while we worked through this. If you see anything unexpected, contact Support and we’ll help right away.
- UpdateUpdate
- IdentifiedIdentified
We wanted to let you know about a situation affecting some of our third-party integrations, and what it means (and doesn’t mean) for you.
What’s happening
While our core application and service continue to operate normally, some partner systems that run on Amazon Web Services (AWS) are experiencing intermittent connectivity issues today. Because of that, you may notice that:
Features tied to affected integrations are slower than usual or temporarily unavailable
Reservation data from those integrations may be delayed (some reservations may not immediately flow into roommaster)
Once the external systems restore full performance, queued data should process and resume as expected
This aligns with today’s broader AWS incident being reported publicly and on AWS’s health resources.
https://health.aws.amazon.com/health/status
What it means for you
Your primary service with us is unaffected — you can continue using roommaster as usual.
If you rely on an impacted partner integration, you may see reduced functionality or delayed updates until connectivity is fully restored.
We are actively monitoring the situation and coordinating with partners; once recovery is complete, we will verify that any pending reservation data has been processed and that normal operation has resumed.
What we’re doing
We’re in direct communication with impacted partners and tracking AWS remediation progress.
We’re validating our systems to ensure everything on our end remains stable and ready to synchronize as soon as external services recover.
We will post an update here once the affected integrations are back to full functionality.
What you can do
Continue using roommaster for core operations — all core features remain available.
Avoid repeatedly forcing manual re-syncs with partners while errors persist, as this can increase retries and timeouts.
If you notice any integration-dependent issues or need a workaround for time-sensitive tasks, contact roommaster Support.
Thank you for your understanding and patience. We’re committed to delivering reliable service and will keep you informed of any changes or progress.
Sep 2025
Aug 2025
- ResolvedResolved
✅ Resolved – RoomMaster Cloud Access Issues
Update – This incident has been marked as resolved. RoomMaster Cloud is operating normally, and no new issues have been reported.
Our teams will continue to monitor system performance closely to ensure everything remains stable.
- MonitoringMonitoring
✅ Monitoring – RoomMaster Cloud Access Issues
Update – Over the past hour, we have not observed any additional issues with roommaster Cloud. Our team is continuing to closely monitor the situation to ensure stability.
We will provide another update if anything changes or once the incident is fully resolved.
- IdentifiedIdentified
Update – In addition to some customers experiencing a blue screen on login, we are also aware that some customers have been unexpectedly disconnected from roommaster Cloud during use.
✅ Workaround: If you encounter a blue screen, please clear your browser cache and cookies before logging in again.
🔗 Directions: Step-by-step instructions on how to clear your cache and cookies can be found here:
How to Clear Browser Cache and CookiesOur engineering teams continue to investigate the issue with the highest priority. We will share further updates as soon as more details are available.
- InvestigatingInvestigating
RoomMaster Cloud Access Issues
Investigating – Some customers are currently experiencing issues connecting to RoomMaster Cloud. Affected users may encounter a blue screen when attempting to access the software.
✅ Potential Workaround: If you experience this issue, please clear your browser cache and cookies before attempting to log in again.
Our engineering teams are actively investigating and working to resolve the issue as quickly as possible. We’ll provide updates here as more information becomes available.