roommaster - Notice history

Affected Systems: Application Access / Connectivity

We’re pleased to report that the recent connectivity and performance issues have been successfully resolved following a critical overnight infrastructure update.

All systems are currently performing as expected, and our teams continue to monitor closely to ensure continued stability across the environment.

[Planned Maintenance] Overnight Infrastructure Update to Address Ongoing Issues

Status: Scheduled
Scheduled Time: 6/26/2025, 4:30 AM – 6:30 AM EST
Duration: 2 hours
Affected Systems: All roomMaster Users

To help resolve the ongoing performance and connectivity issues, we will be performing a critical infrastructure update during the early morning hours:

🕓 Maintenance Window:
4:30 AM – 6:30 AM EST

🔒 Important:
All users must be logged out of the software during this time. Active sessions may be interrupted or forcibly closed.

In the meantime, all of our teams are still actively working to stabilize the environment ahead of this scheduled update. We understand how disruptive this has been, and we're doing everything we can to improve system performance and reliability as quickly as possible.

We appreciate your continued patience and cooperation.

Next Update Expected: After the maintenance window, unless conditions warrant an earlier update.

Affected Systems: Application Access / Connectivity

We want to sincerely acknowledge the frustration and inconvenience this issue may be causing. Some customers are still experiencing intermittent disconnections and blue screen errors, and we know how disruptive this can be to your work.

Our entire team is actively focused on resolving this. We’re treating this with the highest priority and are working around the clock to bring things back to normal.

In the Meantime:

If you're affected, please try:

• Logging out and back into the software.

• If that doesn’t help, clearing your browser’s cache and cookies often resolves the display issue.

We are truly sorry for the ongoing disruption and thank you for bearing with us. We'll continue to keep you informed as we make progress.

Affected Systems: Application Access / Connectivity

We want to sincerely acknowledge the frustration and inconvenience this issue may be causing. Some customers are still experiencing intermittent disconnections and blue screen errors, and we know how disruptive this can be to your work.

Our entire team is actively focused on resolving this. We’re treating this with the highest priority and are working around the clock to bring things back to normal.

In the Meantime:

If you're affected, please try:

• Logging out and back into the software.

• If that doesn’t help, clearing your browser’s cache and cookies often resolves the display issue.

We are truly sorry for the ongoing disruption and thank you for bearing with us. We'll continue to keep you informed as we make progress.

Affected Systems: Application Login / Connectivity

We know this has been frustrating, and we want to thank everyone for their continued patience. Our team is still actively investigating and working to resolve the ongoing issue that’s causing intermittent disconnections and blue screen errors for some users.

At this time, the problem remains unresolved, and we understand the impact this is having. Please know that resolving it is our top priority and our team is working continuously behind the scenes to get everything back to normal.

Suggested Workaround:

If you're affected:

• Try logging out and back into the software.

• If that doesn't help, clearing your browser’s cache and cookies may resolve the issue.

We’ll continue to post updates as we learn more.

We truly appreciate your understanding while we work through this.

Affected Systems: Application Access / Connectivity

We want to sincerely acknowledge the frustration and inconvenience this issue may be causing. Some customers are still experiencing intermittent disconnections and blue screen errors, and we know how disruptive this can be to your work.

Our entire team is actively focused on resolving this. We’re treating this with the highest priority and are working around the clock to bring things back to normal.

In the Meantime:

If you're affected, please try:

• Logging out and back into the software.

• If that doesn’t help, clearing your browser’s cache and cookies often resolves the display issue.

We are truly sorry for the ongoing disruption and thank you for bearing with us. We'll continue to keep you informed as we make progress.

Affected Systems: Application Access / Connectivity

We are continuing to investigate the ongoing issue causing intermittent disconnections and blue screen errors for some users. Our teams are actively working to identify and address the root cause.

At this time, the issue remains unresolved and customers may still experience connectivity interruptions. We understand the impact and are fully committed to restoring normal service as soon as possible.

Temporary Workaround:

To reduce disruption, please try the following:

• Log out and log back into the software.

• If the issue persists, clear your browser’s cache and cookies, then attempt to log in again.

Thank you for your patience as we continue our work on resolving this issue.

Affected Systems: Application Login / Connectivity

We are continuing to monitor and work on the issue affecting some users, where intermittent disconnections may lead to a blue screen upon re-login.

There has been no significant change in the situation at this time, but our teams remain actively engaged in identifying and resolving the root cause.

Recommended Workaround:

If you're affected, please try the following steps:

• Log out and log back into the system.

• If the issue persists, clear your browser’s cache and cookies, then try again.

We’ll continue to post updates as progress is made.

We appreciate your patience and will share more information as it becomes available.

Affected Systems: Application Access / Connectivity

Our team is continuing to work on the ongoing issue where some users may experience intermittent disconnections and encounter a blue screen upon reconnecting.

At this time, there are no significant changes to report. The issue is being actively worked on by all teams, and we are making progress toward a resolution.

Temporary Workaround:

If affected, please:

• Log out and back into the software.

• If the issue persists, clear your browser’s cache and cookies before logging in again.

We sincerely appreciate your patience and will provide further updates as soon as we have new information.

Affected Systems: Application Access / Connectivity

We are aware that some customers are still experiencing intermittent disconnections, which may lead to a blue screen upon reconnecting. Our teams are continuing to work diligently to fully resolve this issue.

As a temporary workaround:

• If you encounter the blue screen, please log out and log back in.

• If the issue continues, clear your browser’s cache and cookies before attempting to log in again.
  

We sincerely apologize for the disruption and appreciate your continued patience. Updates will be posted here as we make progress.

Affected Systems: Application Access / Connectivity

We are aware that some customers are still experiencing intermittent disconnections, which may lead to a blue screen upon reconnecting. Our teams are continuing to work diligently to fully resolve this issue.

As a temporary workaround:

• If you encounter the blue screen, please log out and log back in.

• If the issue continues, clear your browser’s cache and cookies before attempting to log in again.
  

We sincerely apologize for the disruption and appreciate your continued patience. Updates will be posted here as we make progress.

Affected Systems: Application Access / Login

Our technical teams are continuing to work on resolving the issue where some users may encounter a blue screen after a connection loss. We have identified the root cause and are actively working on a fix.

In the meantime, if you experience this issue:

• Try logging out and back into the software.

• If the issue persists, please clear your browser’s cache and cookies, then try again.

We will provide another update as soon as more information is available. Thank you for your patience and understanding as we work to restore full functionality.

We are continuing to monitor the systems and recommend a reboot of the rMC software and to clear your browser's cache and cookies. Cached files and outdated cookies can cause web pages to load incorrectly, show old content, or fail to load entirely. Clearing them helps ensure you're seeing the most up-to-date version of a site.

We implemented a fix and are currently monitoring the result. The system will still continue to have intermittent periods of degradation while all systems come back online.

We continue to closely monitor the situation as we investigate the root cause of the intermittent system issues. Thank you for your continued patience and understanding.

EPI and API services have been restored

The team have identified the issue and are actively working to restore the system to optimal functionality. We will provide further updates as the investigation and restoration efforts progress.

In the interim, we will need to temporarily disable the API and EPI connections.

We are continuing to work on a fix for this incident. We apologize for any inconvenience caused and we thank you for your patience.