innQuest - Notice history

US - Operational

AUS - Operational

UK - Operational

Notice history

Feb 2025

No notices reported this month

Jan 2025

Dec 2024

roomMaster Payments Degradation
  • Resolved
    Resolved

    Our systems are back to fully operational, and normal functionality has resumed. Thank you for your patience during this period.

    Here are the key points to keep in mind:

     

    • Full Recovery: Our technical team has worked diligently to address any issues, and we can now confirm that all services are operating as expected.

    • Payment Transactions: As a precaution, we recommend that you review your recent transactions on the payment portal. Please ensure there are no duplicates or discrepancies.

  • Monitoring
    Monitoring

    UPDATE:

     

    Our technical team has implemented the necessary fix, and our systems are gradually returning to normal functionality. However, please be aware that some anomalies may persist while the system continues to come back online.

    Here are the key points to keep in mind:

     

    • Gradual Recovery: Our systems are in the process of being fully restored. You may notice improvements, but please remain patient as we work through any remaining issues.

    • Anomalies Possible: While we strive for a seamless experience, some processing errors and time outs may still occur. Our team is actively monitoring the situation.

  • Investigating
    Investigating

    Issue: Some customers are experiencing degraded performance with the roomMaster Payments application. This includes time-out messages and other application errors.

    • Our teams are actively troubleshooting the problem.

    • We will provide additional updates as soon as we have more information.

roomMaster Payments Degradation
  • Resolved
    Resolved

    Issue Resolved: We are pleased to inform you that the roomMaster Payments application is now fully operational. All systems have been restored and are functioning normally.

    Thank you for your patience and understanding during this time.

  • Monitoring
    Monitoring

    Issue Update: Some customers are experiencing degraded performance with the roomMaster Payments application, including time-out messages and other application errors. 

    Current Status: Services are gradually coming back online. You will continue to experience performance issues until all systems are fully restored. We expect everything to return to normal soon.  

    We will provide additional updates as soon as we have more information. Thank you for your patience. 

  • Update
    Update

    Issue Update: Some customers are experiencing degraded performance with the roomMaster Payments application, including time-out messages and other application errors. 

     

    Current Status: We have encountered additional issues that are impacting the recovery process. Our team is actively working to resolve these new challenges. As a result, services are taking longer than anticipated to fully come back online. You will continue to experience degraded performance until all systems are fully restored. 

     

    We will provide additional updates as soon as we have more information. Thank you for your continued patience. 

  • Identified
    Identified

    Issue Update: Some customers are experiencing degraded performance with the roomMaster Payments application, including time-out messages and other application errors. 

    Current Status: We have encountered additional issues that are impacting the recovery process. Our team is actively working to resolve these new challenges. As a result, services are taking longer than anticipated to fully come back online. You will continue to experience degraded performance until all systems are fully restored. 

    We will provide additional updates as soon as we have more information. Thank you for your continued patience. 

  • Update
    Update

    Issue Update: Some customers are experiencing degraded performance with the roomMaster Payments application, including time-out messages and other application errors. 

    Current Status: Services are taking longer than anticipated to fully come back online after our implemented Fix.  You will continue to experience degraded performance until all systems are fully back online.    

    We will provide additional updates as soon as we have more information. Thank you for your patience. 

  • Update
    Update

    Issue Update: Some customers are experiencing degraded performance with the roomMaster Payments application, including time-out messages and other application errors. 

    Current Status: Our teams have Implemented a fix. Systems are slowly coming back online.  You will continue to experience degraded performance until all systems are fully back online.   Systems should be back to normal operation soon.  

    We will provide additional updates as soon as we have more information. Thank you for your patience. 

  • Monitoring
    Monitoring

    Issue Update: Some customers are experiencing degraded performance with the roomMaster Payments application, including time-out messages and other application errors. 

    Current Status: Our teams have Implemented a fix and all systems should be coming back online shortly.  

    We will provide additional updates as soon as we have more information. Thank you for your patience. 

  • Update
    Update

    Issue Update: Some customers are experiencing degraded performance with the roomMaster Payments application, including time-out messages and other application errors. 

    Current Status: Our teams have isolated the issue and are actively working towards a resolution.

    We will provide additional updates as soon as we have more information. Thank you for your patience. 

  • Identified
    Identified

    Issue: Some customers are experiencing degraded performance with the roomMaster Payments application. This includes time-out messages and other application errors

    • Our teams have Identified the issue and are working towards a resolution. 

    • We will provide additional updates as soon as we have more information. 

  • Investigating
    Investigating

    Issue: Some customers are experiencing degraded performance with the roomMaster Payments application. This includes time-out messages and other application errors.

    • Our teams are actively troubleshooting the problem.

    • We will provide additional updates as soon as we have more information.

Dec 2024 to Feb 2025

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