We wanted to let you know about a situation affecting some of our third-party integrations, and what it means (and doesn’t mean) for you.
What’s happening
While our core application and service continue to operate normally, some partner systems that run on Amazon Web Services (AWS) are experiencing intermittent connectivity issues today. Because of that, you may notice that:
Features tied to affected integrations are slower than usual or temporarily unavailable
Reservation data from those integrations may be delayed (some reservations may not immediately flow into roommaster)
Once the external systems restore full performance, queued data should process and resume as expected
This aligns with today’s broader AWS incident being reported publicly and on AWS’s health resources.
https://health.aws.amazon.com/health/status
What it means for you
Your primary service with us is unaffected — you can continue using roommaster as usual.
If you rely on an impacted partner integration, you may see reduced functionality or delayed updates until connectivity is fully restored.
We are actively monitoring the situation and coordinating with partners; once recovery is complete, we will verify that any pending reservation data has been processed and that normal operation has resumed.
What we’re doing
We’re in direct communication with impacted partners and tracking AWS remediation progress.
We’re validating our systems to ensure everything on our end remains stable and ready to synchronize as soon as external services recover.
We will post an update here once the affected integrations are back to full functionality.
What you can do
Continue using roommaster for core operations — all core features remain available.
Avoid repeatedly forcing manual re-syncs with partners while errors persist, as this can increase retries and timeouts.
If you notice any integration-dependent issues or need a workaround for time-sensitive tasks, contact roommaster Support.
Thank you for your understanding and patience. We’re committed to delivering reliable service and will keep you informed of any changes or progress.
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