innQuest - Notice history

All systems operational

US - Operational

AUS - Operational

UK - Operational

Notice history

Jun 2025

UK Environment Connectivity Issues
  • Resolved
    Resolved

    The database connectivity issues affecting our UK environment have now been fully resolved. All services are operating normally, and customers should no longer experience any connection problems.

    We appreciate your patience and understanding while our team worked to restore service. If you continue to encounter any issues, please don’t hesitate to reach out to our support team.

  • Monitoring
    Monitoring

    We’ve implemented a fix for the connectivity issues affecting our UK environment, and most customers should now be able to connect to their databases as expected. Some users may still experience connection issues as we complete the recovery process and bring all services fully back online.

    Our team is continuing to monitor the situation closely to ensure full stability. We’ll provide another update once the issue is fully resolved.

  • Investigating
    Investigating

    UK Environment Connectivity Issues

    Investigating
    We are currently aware of an issue affecting database connectivity for customers in our UK environment. Our engineering teams are actively investigating the cause and working to resolve the issue as quickly as possible. We will provide updates as soon as more information becomes available.

    Thank you for your patience.

roomMaster Cloud US Maintenance Window: Wednesday, June 04 4:00AM EDT
  • Completed
    June 04, 2025 at 9:41 AM
    Completed
    June 04, 2025 at 9:41 AM
    Maintenance has completed successfully.
  • In progress
    June 04, 2025 at 8:00 AM
    In progress
    June 04, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    June 04, 2025 at 8:00 AM
    Planned
    June 04, 2025 at 8:00 AM

    Date: Wednesday, June 04 4:00AM EDT
    Time:
    4:00AM - 5:30AM AST (America/St_Thomas)
    4:00AM - 5:30AM EDT (America/New_York)
    3:00AM - 4:30AM CDT (America/Chicago)
    2:00AM - 3:30AM MDT (America/Denver)
    1:00AM - 2:30AM PDT (America/Los_Angeles)
    12:00AM - 1:30AM AKDT (America/Anchorage)
    10:00PM - 11:30PM HST (Pacific/Honolulu - Tuesday, June 03)

    Duration: 90 Minutes
     
    We will be performing an update to your roomMaster Cloud application during a maintenance window early on Wednesday morning. During this period, all users must be logged out of the software and roomMaster Cloud will not be accessible. Please plan accordingly to remain out of the software for 90 minutes.

rMC Degradation
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    As part of our ongoing investment in infrastructure improvements, we are currently making significant upgrades to enhance performance and reliability. During this transition, some service disruptions may occur, and we appreciate your patience as we work through these temporary challenges..

    • We recommend a reboot of the rMC software and to clear your browser's cache and cookies. Cached files and outdated cookies can cause web pages to load incorrectly, show old content, or fail to load entirely. Clearing them helps ensure you're seeing the most up-to-date version of a site.

  • Monitoring
    Monitoring

    Issue: Some customers are experiencing degraded performance with the roomMaster Cloud application. This includes time-out messages, blue screens, inability to log in and other application errors.

     

    • We implemented a fix and are currently monitoring the result. The system will still continue to have intermittent periods of degradation for the next few minutes while all systems come back online.

    • We recommend a reboot of the rMC software and to clear your browser's cache and cookies. Cached files and outdated cookies can cause web pages to load incorrectly, show old content, or fail to load entirely. Clearing them helps ensure you're seeing the most up-to-date version of a site.

  • Identified
    Identified

    Issue: Some customers are experiencing degraded performance with the roomMaster Cloud application. This includes time-out messages, blue screens, inability to log in and other application errors.

roomMaster Cloud Degradation
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Issue: Some customers are experiencing degraded performance with the roomMaster Cloud application. This includes time-out messages, blue screens, inability to log in and other application errors.

    • We implemented a fix and are currently monitoring the result. The system will still continue to have intermittent periods of degradation for the next few minutes while all systems come back online.

roomMaster Cloud US Maintenance Window: Monday, June 02 4:00AM EDT
  • Completed
    June 02, 2025 at 8:33 AM
    Completed
    June 02, 2025 at 8:33 AM
    Maintenance has completed successfully.
  • In progress
    June 02, 2025 at 8:00 AM
    In progress
    June 02, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    June 02, 2025 at 8:00 AM
    Planned
    June 02, 2025 at 8:00 AM

    Date: Monday, June 02 4:00AM EDT
    Time:
    4:00AM - 4:30AM AST (America/St_Thomas)
    4:00AM - 4:30AM EDT (America/New_York)
    3:00AM - 3:30AM CDT (America/Chicago)
    2:00AM - 2:30AM MDT (America/Denver)
    1:00AM - 1:30AM PDT (America/Los_Angeles)
    12:00AM - 12:30AM AKDT (America/Anchorage)
    10:00PM - 10:30PM HST (Pacific/Honolulu - Sunday, June 1)

    Duration: 30 Minutes
     
    We will be performing an update to your roomMaster Cloud application during a maintenance window early on Monday morning. During this period, all users must be logged out of the software and roomMaster Cloud will not be accessible. Please plan accordingly to remain out of the software for 30 minutes.

May 2025

roomMaster Cloud Degradation
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We are continuing to monitor the systems and recommend a reboot of the rMC software and to clear your browser's cache and cookies. Cached files and outdated cookies can cause web pages to load incorrectly, show old content, or fail to load entirely. Clearing them helps ensure you're seeing the most up-to-date version of a site.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. The system will still continue to have intermittent periods of degradation while all systems come back online.

  • Update
    Update

    We continue to closely monitor the situation as we investigate the root cause of the intermittent system issues. Thank you for your continued patience and understanding.

    EPI and API services have been restored

  • Update
    Update

    The team have identified the issue and are actively working to restore the system to optimal functionality. We will provide further updates as the investigation and restoration efforts progress.

    In the interim, we will need to temporarily disable the API and EPI connections.

  • Update
    Update
    The team have identified the issue and are actively working to restore the system to optimal functionality. We will provide further updates as the investigation and restoration efforts progress.
  • Identified
    Identified

    We are continuing to work on a fix for this incident. We apologize for any inconvenience caused and we thank you for your patience.

  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Issue: Some customers are experiencing degraded performance with the roomMaster Cloud application. This includes time-out messages, blue screens, inability to log in and other application errors.

    • Our teams are actively troubleshooting the problem.

    • We will provide additional updates as soon as we have more information.

roomMaster Cloud Degradation
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Issue: Some customers are experiencing degraded performance with the roomMaster Cloud application. This includes time-out messages, blue screens, inability to log in and other application errors.

    • Our teams are actively troubleshooting the problem.

    • We will provide additional updates as soon as we have more information.

roomMaster Cloud US Maintenance Window: Wednesday, May 28 4:00AM EDT
  • Completed
    May 28, 2025 at 10:00 AM
    Completed
    May 28, 2025 at 10:00 AM
    Maintenance has completed successfully.
  • In progress
    May 28, 2025 at 8:00 AM
    In progress
    May 28, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    May 28, 2025 at 8:00 AM
    Planned
    May 28, 2025 at 8:00 AM

    Date: Wednesday, May 28 4:00AM EDT
    Time:
    4:00AM - 6:00AM AST (America/St_Thomas)
    4:00AM - 6:00AM EDT (America/New_York)
    3:00AM - 5:00AM CDT (America/Chicago)
    2:00AM - 4:00AM MDT (America/Denver)
    1:00AM - 3:00AM PDT (America/Los_Angeles)
    12:00AM - 2:00AM AKDT (America/Anchorage)
    10:00PM - 12:00AM HST (Pacific/Honolulu - Tuesday, May 27)

    Duration: 120 Minutes
     
    We will be performing an update to your roomMaster Cloud application during a maintenance window early on Wednesday morning. During this period, all users must be logged out of the software and roomMaster Cloud will not be accessible. Please plan accordingly to remain out of the software for 120 minutes.

roomMaster Cloud US Maintenance Window: Wednesday, May 14 4:00AM EDT
  • Completed
    May 14, 2025 at 10:23 AM
    Completed
    May 14, 2025 at 10:23 AM

    Maintenance has completed successfully.

  • Update
    May 14, 2025 at 9:58 AM
    In progress
    May 14, 2025 at 9:58 AM

    The maintenance window is still ongoing and with expected completion in about 20 more minutes.

  • In progress
    May 14, 2025 at 8:00 AM
    In progress
    May 14, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    May 14, 2025 at 8:00 AM
    Planned
    May 14, 2025 at 8:00 AM

    Date: Wednesday, May 14 4:00AM EDT
    Time:
    4:00AM - 6:00AM AST (America/St_Thomas)
    4:00AM - 6:00AM EDT (America/New_York)
    3:00AM - 5:00AM CDT (America/Chicago)
    2:00AM - 4:00AM MDT (America/Denver)
    1:00AM - 3:00AM PDT (America/Los_Angeles)
    12:00AM - 2:00AM AKDT (America/Anchorage)
    10:00PM - 12:00AM HST (Pacific/Honolulu - Tuesday, May 13)

    Duration: 120 Minutes
     
    We will be performing an update to your roomMaster Cloud application during a maintenance window early on Wednesday morning. During this period, all users must be logged out of the software and roomMaster Cloud will not be accessible. Please plan accordingly to remain out of the software for 120 minutes.

Apr 2025

roomMaster Cloud AUS Maintenance Window: Thursday, May 01 1:00AM AEST
  • Completed
    April 30, 2025 at 3:33 PM
    Completed
    April 30, 2025 at 3:33 PM

    Maintenance has completed successfully.

  • In progress
    April 30, 2025 at 3:00 PM
    In progress
    April 30, 2025 at 3:00 PM
    Maintenance is now in progress
  • Planned
    April 30, 2025 at 3:00 PM
    Planned
    April 30, 2025 at 3:00 PM

    Date: Thursday, May 01 1:00AM AEST
    Time: 1:00AM - 2:30AM AEST (Australia/Sydney)

    Duration: 90 Minutes
     
    We will be performing an update to your roomMaster Cloud application during a maintenance window early on Thursday morning. During this period, all users must be logged out of the software and roomMaster Cloud will not be accessible. Please plan accordingly to remain out of the software for 90 minutes.

roomMaster Cloud US Maintenance Window: Wednesday, April 30 4:00AM EDT
  • Completed
    April 30, 2025 at 8:33 AM
    Completed
    April 30, 2025 at 8:33 AM

    Maintenance has completed successfully.

  • In progress
    April 30, 2025 at 8:00 AM
    In progress
    April 30, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    April 30, 2025 at 8:00 AM
    Planned
    April 30, 2025 at 8:00 AM

    Date: Wednesday, April 30 4:00AM EDT
    Time:
    4:00AM - 5:30AM AST (America/St_Thomas)
    4:00AM - 5:30AM EDT (America/New_York)
    3:00AM - 4:30AM CDT (America/Chicago)
    2:00AM - 3:30AM MDT (America/Denver)
    1:00AM - 2:30AM PDT (America/Los_Angeles)
    12:00AM - 1:30AM AKDT (America/Anchorage)
    10:00PM - 11:30PM HST (Pacific/Honolulu - Tuesday, April 29)

    Duration: 90 Minutes
     
    We will be performing an update to your roomMaster Cloud application during a maintenance window early on Wednesday morning. During this period, all users must be logged out of the software and roomMaster Cloud will not be accessible. Please plan accordingly to remain out of the software for 90 minutes.

roomMaster Cloud AUS Maintenance Window: Thursday, April 24 1:00AM AEST
  • Completed
    April 23, 2025 at 3:36 PM
    Completed
    April 23, 2025 at 3:36 PM

    Maintenance has completed successfully.

  • In progress
    April 23, 2025 at 3:00 PM
    In progress
    April 23, 2025 at 3:00 PM
    Maintenance is now in progress
  • Planned
    April 23, 2025 at 3:00 PM
    Planned
    April 23, 2025 at 3:00 PM

    Date: Thursday, April 24 1:00AM AEST
    Time: 1:00AM - 2:00AM AEST (Australia/Sydney)

    Duration: 60 Minutes
     
    We will be performing an update to your roomMaster Cloud application during a maintenance window early on Thursday morning. During this period, all users must be logged out of the software and roomMaster Cloud will not be accessible. Please plan accordingly to remain out of the software for 60 minutes.

roomMaster Cloud US Maintenance Window: Wednesday, April 09 4:00AM EDT
  • Completed
    April 09, 2025 at 8:43 AM
    Completed
    April 09, 2025 at 8:43 AM

    Maintenance has completed successfully.

  • In progress
    April 09, 2025 at 8:00 AM
    In progress
    April 09, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    April 09, 2025 at 8:00 AM
    Planned
    April 09, 2025 at 8:00 AM

    Date: Wednesday, April 09 4:00AM EDT
    Time:
    4:00AM - 5:30AM AST (America/St_Thomas)
    4:00AM - 5:30AM EDT (America/New_York)
    3:00AM - 4:30AM CDT (America/Chicago)
    2:00AM - 3:30AM MDT (America/Denver)
    1:00AM - 2:30AM PDT (America/Los_Angeles)
    12:00AM - 1:30AM AKDT (America/Anchorage)
    10:00PM - 11:30PM HST (Pacific/Honolulu - Tuesday, April 08)

    Duration: 90 Minutes
     
    We will be performing an update to your roomMaster Cloud application during a maintenance window early on Wednesday morning. During this period, all users must be logged out of the software and roomMaster Cloud will not be accessible. Please plan accordingly to remain out of the software for 90 minutes.

roomMaster Cloud AUS Maintenance Window: Wednesday, April 09 1:00AM AEST
  • Completed
    April 08, 2025 at 3:39 PM
    Completed
    April 08, 2025 at 3:39 PM

    Maintenance has completed successfully.

  • In progress
    April 08, 2025 at 3:00 PM
    In progress
    April 08, 2025 at 3:00 PM
    Maintenance is now in progress
  • Planned
    April 08, 2025 at 3:00 PM
    Planned
    April 08, 2025 at 3:00 PM

    Date: Wednesday, April 09 1:00AM AEST
    Time: 1:00AM - 2:30AM AEST (Australia/Sydney)

    Duration: 90 Minutes
     
    We will be performing an update to your roomMaster Cloud application during a maintenance window early on Wednesday morning. During this period, all users must be logged out of the software and roomMaster Cloud will not be accessible. Please plan accordingly to remain out of the software for 90 minutes.

Apr 2025 to Jun 2025

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