innQuest - Notice history

Final Update: All Worllink Interfaces Operational

All Worllink interfaces are now operating normally. Thank you for your patience while we worked through these issues.

Status Update: Status of Worllink Interface

The Worllink interface is up and running smoothly for the vast majority of our customers. At this moment, only a handful of accounts are still experiencing issues with their interface functionality.

Our technical team is working closely with the affected customers to restore full service as quickly as possible.

Status Update: Data Review

For those customers still awaiting the reactivation of their Worldlink Applications, we want to assure you that we are making every effort to expedite this process. Our current focus is on thoroughly verifying that all data in your systems is accurate and secure. This step is crucial to ensure that everything functions smoothly once your properties Worldlinks are brought back online.

We understand the importance of the Worldlink interface to your operations and are committed to restoring access as soon as we confirm the integrity and accuracy of your data.

Status Update: Worldlink Interface Restoration Progress

We are currently in the process of bringing the Worldlink application back online for customers who were not affected by the earlier user credential issues. Our goal is to restore access as smoothly and quickly as possible to ensure minimal disruption to your operations.

For customers who were affected by the earlier issues, we must continue to keep the Worldlink interface temporarily disabled as we work diligently to resolve all remaining issues. This measure is essential to ensure the integrity and security of our systems.

We appreciate your patience and understanding as we work through these necessary steps. We are committed to providing further updates as they become available.

System Issue Resolved

Our team will continue to monitor the systems to ensure stable and secure service. We apologize for any inconvenience caused.

Status Update: Data Review Complete and All Systems Operational

Our thorough data review is complete, and all systems are now fully operational. We have successfully restored full functionality across our platforms, including the Worldlink Applications.

As we move forward, we will continue to closely monitor all systems to ensure they maintain stability and perform optimally. Our commitment to providing a reliable and secure service remains our top priority.

We thank you for your patience and understanding throughout this process and apologize for any inconvenience caused.

Status Update: Completion of Data Review nearing completion

Our comprehensive data review is nearing completion. Our teams are working to ensure that all aspects of our systems meet our high standards for accuracy and integrity.

We appreciate your patience and understanding as we have worked through this essential process to guarantee the reliability and security of our services.

Status Update: Ongoing Data Review

During our ongoing review, we have identified some data inconsistencies affecting the some customers impacted by the earlier login credential issue.

Our team is currently working diligently to correct these data issues as swiftly as possible. We are committed to ensuring the accuracy and integrity of your data and apologize for any inconvenience this may cause.

Status Update: Ongoing Data Review

During our ongoing review, we have identified some data inconsistencies affecting some customers impacted previously by the login credential issue.

Our team is currently working diligently to correct these data issues as swiftly as possible. We are committed to ensuring the accuracy and integrity of your data and apologize for any inconvenience this may cause.

Status Update: Ongoing Data Review for Recently Affected Accounts

During our ongoing review, we have identified some data inconsistencies affecting some of the previously impacted customers.

Our team is currently working diligently to correct these data issues as swiftly as possible. We are committed to ensuring the accuracy and integrity of your data and apologize for any inconvenience this may cause.

We want to acknowledge the urgency of the current login issues affecting the roomMaster application. Please be assured that all of our teams are fully engaged and working tirelessly to resolve the User/Password credential problems that are preventing users from logging in.

Current Actions: Our engineers are exploring all avenues to quickly identify the root cause and implement a robust solution.

We understand the significant impact this may have on your operations and are committed to restoring normal service as swiftly as possible. We will continue to provide updates as more information becomes available.

System Status: Issue Resolved

The issue has been resolved and all systems are operational. We continue to monitor performance to ensure stability.

Incident: Brief System Outage

Current Status: Resolved with some ongoing Degradation

Description: We experienced a brief outage which temporarily impacted some of our services. Our systems are now back online, and you can log in again. However, please be aware that as all systems are being fully restored, you may experience some slowness and degradation.

Action: We are actively working to stabilize performance and fully restore all functionalities. We appreciate your patience during this time.

Incident: Brief System Outage

Current Status: Resolved with some ongoing Degradation

Description: We experienced a brief outage which temporarily impacted some of our services. Our systems are now back online, and you can log in again. However, please be aware that as all systems are being fully restored, you may experience some slowness and degradation.

Action: We are actively working to stabilize performance and fully restore all functionalities. We appreciate your patience during this time.

Incident: Brief System Outage

Current Status: Resolved with some ongoing Degradation

Description: We experienced a brief outage which temporarily impacted some of our services. Our systems are now back online, and you can log in again. However, please be aware that as all systems are being fully restored, you may experience some slowness and degradation.

Action: We are actively working to stabilize performance and fully restore all functionalities. We appreciate your patience during this time.

We fully recognize the frustrations and hardships some customers have experienced since yesterday morning due to the ongoing issues. Please know that we take this situation very seriously and are deeply sorry for the inconvenience caused. 

All of our resources are working to address and resolve these issues as quickly as possible. Our team is working around the clock to ensure a swift return to normal operations and to prevent future disruptions. 

System Update:

We recognize the difficulties some of our users have encountered with accessing RoomMaster today and fully understand the inconvenience this has caused. Resolving these issues remains our top priority. Our senior technical teams are actively engaged in implementing a permanent solution to ensure stable and reliable access moving forward.

Thank you for your continued patience and valuable feedback during this critical period.

Service Update: Potential Sporadic Issues

As we continue to address the problems encountered earlier, you may experience sporadic issues with our services. Our team is actively working to fully resolve these issues and ensure stable performance across all areas.

Status Update: Ongoing Monitoring

Our systems are back up and running; however, as services continue to come back online, you may still experience some degradation. We are actively monitoring the situation to ensure that performance stabilizes across all functionalities.

Status Update: Issue Identified and Addressed

We have identified the root cause and implemented a fix. Currently, we are closely monitoring the system to ensure stability and optimal performance. You should be able to access the software but you may see some degradation as everything comes back online.